Privacy Policy

Mukai Steel & Cement Agency (“we”, “us”, “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit mukaisteel.in (the “Site”) or contact us for products and services.

1. Information We Collect

We may collect the following categories of information:

• Contact information: name, email address, phone number, postal address when you request a quote, place an order, sign up for updates or contact us.
• Transactional information: order details, invoices and payment confirmations.
• Technical information: IP address, browser type, device type, pages visited and other usage data collected automatically via cookies and server logs.
• Marketing and communications: your preferences for receiving marketing and service messages.

2. How We Use Your Information

We use personal information to:

• Process orders, provide quotes and deliver goods and services;
• Respond to enquiries and provide customer support;
• Send transactional messages such as order confirmations and invoices;
• Improve our Site, products and services and analyze usage;
• Send marketing communications where you have consented to receive them;
• Protect our rights, property and users, and comply with legal obligations.

3. Legal Basis for Processing

For users in jurisdictions where data protection laws apply, we process personal data on legal bases including performance of a contract, consent, legitimate interests (for example to operate and improve our business), and compliance with legal obligations.

4. Cookies & Tracking

We and our service providers may use cookies and similar technologies to collect technical and usage information. Cookies help provide website functionality and improve user experience. You can manage or disable cookies through your browser, but some parts of the Site may not function correctly if cookies are disabled.

5. Disclosure of Information

We may share personal information with:

• Service providers who perform functions on our behalf (e.g., delivery partners, payment processors, IT providers);
• Business partners where necessary to fulfil orders or services;
• Law enforcement, regulators or other parties where required by law or to protect our rights;
• Third parties in connection with a merger, sale, or transfer of business assets (with notice where required by law).

6. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse or alteration. While we strive to protect your information, no internet transmission or storage can be guaranteed 100% secure.

7. Data Retention

We retain personal information as long as necessary to fulfill the purposes outlined in this Policy, to meet legal obligations, resolve disputes, and enforce our agreements.

8. Children

Our Site and services are not targeted at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

9. Your Rights

Depending on your jurisdiction, you may have rights including access to the personal data we hold about you, correction, deletion, objection to processing, and data portability. To exercise your rights, please contact us at the details below. We may need to verify your identity before processing such requests.

10. Third-Party Sites & Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing personal information.

11. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated Effective Date. Continued use of the Site after changes indicates acceptance of the revised Policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us: